Privacy Policy
DeluxeYou Medical-Aesthetics and Cosmetics Boutique takes its responsibility of handling your personal information very seriously. DeluxeYou is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act), as well as other applicable laws protecting privacy. Where appropriate, DeluxeYou will handle personal information relying on the related bodies corporate exemption in the Privacy Act.
DeluxeYou may modify its Privacy Policy from time to time but if we do, any updates will be published on the DeluxeYou website (https://deluxeyou.com.au ). DeluxeYou encourages you to check the DeluxeYou website periodically to ensure you are aware of DeluxeYou’s current Privacy Policy.
NOTICE
The purpose of DeluxeYou’s Privacy Policy is to outline how we collect your personal information (which includes your health information) in running our business; how we may use, disclose, or otherwise handle the personal information collected; and what measures we take to ensure your information is treated in accordance with the Privacy Act. Unless authorised to do otherwise, DeluxeYou will only collect, use and handle personal information in accordance with this Privacy Policy.
WHY AND WHEN YOUR CONSENT IS NECESSARY
When you register as a client of DeluxeYou, you provide consent for our Clinicians to access and use your personal information so they can provide you with the best possible treatment and experience. Only team members who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
WHY WE COLLECT, USE, HOLD AND SHARE YOUR PERSONAL INFORMATION
DeluxeYou will collect and hold personal information that it needs to ensure it can provide services and information to clients about treatments and for its business operations (such as internal assessment practices to assess the feasibility of particular treatments and services). DeluxeYou also uses personal information for directly related business activities, such as clinic audits and business processes (e.g. team member training).
To provide most services, we can only deal with individuals who have identified themselves to us using name, date of birth and address. We may be able to provide some information or products to individuals who do not wish to provide us with personal information. We collect personal information when a service or product is purchased in order to provide the requested treatment, provide updated information, and advise which other treatments may be of interest to you. You do not need to provide us with personal information, however this may result in DeluxeYou being unable to provide a product or service to you.
Some of the information DeluxeYou collects is used and disclosed for the purposes of facilitating DeluxeYou takes its responsibility of handling your personal information very seriously. DeluxeYou is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act), as well as other applicable laws protecting privacy. Where appropriate, DeluxeYou will handle personal information relying on the related bodies corporate exemption in the Privacy Act.
DeluxeYoumay modify its Privacy Policy from time to time but if we do, any updates will be published on the DeluxeYou website (https://deluxeyou.com.au ). DeluxeYou encourages you to check the DeluxeYou website periodically to ensure you are aware of DeluxeYou’s current Privacy Policy.
NOTICE
The purpose of DeluxeYou’s Privacy Policy is to outline how we collect your personal information (which includes your health information) in running our business; how we may use, disclose, or otherwise handle the personal information collected; and what measures we take to ensure your information is treated in accordance with the Privacy Act. Unless authorised to do otherwise, DeluxeYou will only collect, use and handle personal information in accordance with this Privacy Policy.
WHY AND WHEN YOUR CONSENT IS NECESSARY
When you register as a client of DeluxeYou, you provide consent for our team to access and use your personal information so they can provide you with the best possible treatment and experience. Only team members who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
WHY WE COLLECT, USE, HOLD AND SHARE YOUR PERSONAL INFORMATION
DeluxeYou will collect and hold personal information that it needs to ensure it can provide services and information to clients about treatments and for its business operations (such as internal assessment practices to assess the feasibility of particular treatments and services). DeluxeYou also uses personal information for directly related business activities, such as clinic audits and business processes (e.g. team member training).
To provide most services, we can only deal with individuals who have identified themselves to us using name, date of birth and address. We may be able to provide some information or products to individuals who do not wish to provide us with personal information. We collect personal information when a service or product is purchased in order to provide the requested treatment, provide updated information, and advise which other treatments may be of interest to you. You do not need to provide us with personal information, however this may result in DeluxeYou being unable to provide a product or service to you.
Some of the information DeluxeYou collects is used and disclosed for the purposes of facilitating DeluxeYou’s website and mobile application, which allow you to interact and share information. DeluxeYou may also use the information for marketing to you or for any other purpose permitted under the Privacy Act. If you choose not to provide certain personal information to us, we may not be able to provide you with the services you require.
TYPES OF PERSONAL INFORMATION WE COLLECT
The types of personal information DeluxeYou collects may include:
- Personal details (name, address, date of birth, Medicare number)
- Your medical history including (but may not be limited to) allergies, immunisations, medications and risk factors
- Notes made during the course of a consultation
- Before and after photographs of you taken during the course of a consultation
- Results and reports received from other health service providers; and
- Credit card or debit card information for billing purposes.
In the event of an emergency, DeluxeYou may collect information from your next of kin or emergency contact details. Next of kin may include immediate family or friends.
HOW WE COLLECT YOUR PERSONAL INFORMATION
DeluxeYou may collect your personal information in several different ways:
- When you make your first appointment our staff will collect your personal, medical and billing information. This information will be used to secure your appointment, deliver our services and products, collect information about usage of our services and to provide you with further information about our services and products;
- During the course of providing our services, we may collect further personal information;
- We may also collect personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
USING YOUR INFORMATION
Personal information will be used for the following purposes:
- To deliver services to DeluxeYou’s clients;
- To provide information about products, services and/or special offers
- To conduct clinical review meetings with our staff, so that we may suggest treatment options that are best suited to you
- To obtain feedback about the products and services we deliver to you
- To conduct internal audits and reviews
- to undertake billing for our services
- To consider an application for employment
When DeluxeYou collects personal information, we may also use that information for promotional or marketing purposes. For example, to provide information about products, services or other information that may be of interest to DeluxeYou’s clients. DeluxeYou may contact you via phone call, email and/or SMS, and DeluxeYou will include an option to not receive further communications.
If you want to opt out of any future marketing communications, you may do so by calling, emailing or mailing via the options provided in the message, or to our Privacy Team through the contact details given on this page. DeluxeYou may contract with other companies or service providers to assist in delivering its services including (but not limited to) marketing, market research, hosting and product development services, analysis of client lists and/or consulting services. Such third-party service providers may have access to personal information that is necessary to deliver their service. They may not use the information for any other purposes.
DISCLOSING PERSONAL INFORMATION
For the purposes we have described, we may disclose your personal information:
- to any of our related businesses
- to other healthcare providers
- to our suppliers (including service and content providers), contractors, service providers, professional advisors, dealers and agents
- where you have otherwise consented
- when it is necessary to lessen or prevent a serious threat to a person’s life, health or safety of public health or safety, or it is impractical to obtain your consent; or
- as otherwise required or authorised by law (eg court subpoena).
Only people who need to access your personal information will be able to do so. Other than in the course of providing our services or as otherwise described in this Privacy Policy, DeluxeYou will not share, sell, email, telephone or fax your personal information to any other third party without your consent.
DeluxeYou will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
RIGHT OF ACCESS
You have a right to access your personal information that is held by DeluxeYou. DeluxeYou will not release any personal information over the phone. DeluxeYou requires you to put this request in writing by emailing contact@deluxeyou.com.au and DeluxeYou will respond within a reasonable time.
DeluxeYou will take reasonable steps to amend or correct your personal information where the information is not accurate or up to date, or delete your personal information if requested by you (except for any personal information we are required by law to retain). From time to time, DeluxeYou may ask you to verify that your personal information held by DeluxeYou is correct and current.
STORAGE AND SECURITY SAFEGUARDS
DeluxeYou takes all reasonable steps to keep personal information recorded protected from misuse, interference, loss and from any unauthorised access, modification or disclosure. Personal information is stored on secure servers if it is in digital format or is locked if it is in hardcopy format.
DeluxeYou employees are obliged to respect the confidentiality of any personal information held by DeluxeYou. Only authorised personnel are able to access your information and information will only be disclosed to a third party if they have the appropriate authority. DeluxeYou destroys or de-identified personal information it no longer needs or is no longer required by law to keep, where possible.
MAKING A PRIVACY RELATED COMPLAINT
We take complaints and concerns regarding your privacy seriously. You should express any privacy concerns you may have in writing with our Privacy Team (see contact details below). We will then attempt to resolve our concern as quickly as possible in accordance with our resolution procedure.
If you are unsatisfied with our resolution procedure or you wish to escalate your complaint, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
QUESTIONS OR FEEDBACK
If you have any feedback or questions about the contents of this policy or about how DeluxeYou has dealt with your personal information, please direct them to our Privacy Team:
Email: contact@deluxeyou.com.au
Phone: 0467509377
DeluxeYou will endeavour to respond to all questions or feedback as soon as possible.
Cancellation Policy Terms & Conditions:
Booking is confirmed only when a $70 deposit has been paid. This deposit will go towards treatment on the day.
Deposits will be held for 3 months only, once you have cancelled your appointment within 48 hours prior to your appointment date and time.
If you fail to cancel your appointment 48 hours prior and/or fail to attend/No-show to your appointment, a 50% of the booked treatment value will be charged from your stored card and you will forfeit your deposit.
Please note: Patients who fail to show up to scheduled appointments or cancel at the last minute give no opportunity for the clinic to fill the appointment slot. No-show appointments result in loss of time and money for our Clinic. No shows are seen as very disrespectful and inconsiderate about other people’s money and time. Thus, 48 hours notice is required to cancel your appointment. If you fail to contact us within this time period you will forfeit your deposit.
We have the right to refuse your treatment at any time. This could be due to many factors, we will always act with your best interests at heart. In the event that we have to cancel your appointment, your deposit will be fully refunded.
